Contact Us

Being a part of Community First, means we’re never too far away.  We are committed to providing you, our member, with the best member experience we can.  Whether you have a question, concern or just want to talk, we are always here for you.

Service Excellence Centre

Our Service Excellence Centre associates are available by telephone during our business hours to provide you with the same friendly and professional service you have become accustomed to in our branches. The Service Excellence Centre is staffed by local financial experts that are dedicated to servicing our members. In an effort to improve our service to you, if you call your branch and we are not able to connect you with a member of your branch team, you will be automatically redirected to our Service Excellence Centre.

Our hours of service are:

Monday, Tuesday, Thursday and Friday 9:00 am to 5:00 pm
Wednesday 9:30 am to 5:00 pm
Saturday 9:00 am to 2:00 pm
Sunday Closed

You can also reach us by Telephone:  1-866-942-2328

COVID-19 Special Assistance Priority Line for Ages 65+:


To send us a message, use the Contact Us Form.  We will respond to your message within 1 business day.


For branch hours, visit our Branch/ATM Locator and find the branch nearest you.

Report a Card Lost or Stolen

Community First Debit Card

During business hours, contact our Service Excellence Centre at 1-866-942-2328
After hours, call 1-888-277-1043

Collabria Mastercard

Call 1-855-341-4643

Complaint Resolution:

We are dedicated to the highest levels of member service and satisfaction. Like all credit unions, we are subject to regulation by the Credit Union and Caisses Populaires Act and must adhere to accepted practice. If you have a concern with our service, it should be addressed at your Branch or through the Member Service Excellence Centre. If your concern is not settled to your satisfaction you can contact the Complaint Resolution Officer using the Complaint Resolution Form.  If the Complaint Resolution Officer is unable to provide a response that is satisfactory to you, the Officer will provide direction on the next steps available to you.

Privacy Officer:

We have designated a Privacy Officer who is accountable for our compliance with the principles of our Privacy Code.  If you have a concern please use the Contact Us Form to contact the Privacy Officer.

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