Deposit Anywhere™ FAQ

Q: What is Deposit Anywhere™?

Based on Mobile Remote Data Capture (RDC) technology, Deposit Anywhere is a new feature on our mobile app that will allow you to conveniently, quickly and securely deposit Canadian cheques on your iPhone and Android smartphones.

Q: What mobile devices is Deposit Anywhere available on?

Deposit Anywhere is currently available for our mobile banking app on Apple and Android devices.

Q: What are the benefits of Deposit Anywhere?

With Deposit Anywhere, any time is the right time to deposit cheques. Deposit Anywhere allows you to quickly and securely deposit Canadian cheques using our banking app on your smartphone from anywhere, day or night.

Q: Can anyone use the service?

This feature can only be used by our Community First members with online banking and who have downloaded the Community First mobile banking app on their smartphone.

Q: How does it work?

Deposit Anywhere is easy to use. Simply open the app, tap “deposits,” select your account, enter the amount and take a picture of the front and back of your cheque. Confirm the details and submit. That’s it. The funds immediately appear in your account, subject to a 4 day holding period.

Q: After using the service, how long does it take for funds to be deposited?

Similar to deposits at an ABM or in the branch, funds immediately appear in your account with availability subject to a 4 day holding period.

Q: Do I have to mail in the physical cheque after I use Deposit Anywhere?

No, you do not need to send us the cheque, but you are required to keep your cheque for 90 days after which it must be destroyed.

Q: Is there a cost to use Deposit Anywhere?

No, Deposit Anywhere is free.

Q: Is there a maximum dollar amount that I can deposit daily?

No, there is no daily deposit limit.

Q: Is there a limit on the number of cheques that can be deposited using the service?

No, there is no limit to how many cheques you can deposit using this app.

Q: What if I take a bad picture of the cheque?

Central 1’s Mobile Remote Data Capture solution performs over 30 image quality assurance tests on each picture submitted to ensure that the image is accurate and that each field can be read. If the image does not meet all the criteria, the deposit transaction fails and you will be asked to take a new picture.

Q: Can Deposit Anywhere be used in the US?

Deposit Anywhere is available for download only in Canada. Once it has been downloaded, you can use it anywhere in the world.

Q: Can I deposit a foreign currency cheque using Deposit Anywhere?

Deposit Anywhere can only deposit Canadian cheques including:

  • Regular Canadian dollar personal cheques
  • Government of Canada cheques
  • Money orders
  • Bank drafts
  • Convenience cheques
  • Certified cheques

Q: Is there a risk of fraud with Deposit Anywhere™?

With Deposit Anywhere there are no additional security concerns beyond those currently associated with physical cheque deposits. Additionally, Deposit Anywhere meets the same high standards as Community First’s mobile and online banking services.

Q: I’m having problems with Deposit Anywhere, who do I contact?

If you are having any difficulty using our Deposit Anywhere technology please call us at 1-866-942-2328 and we will happy to answer your questions.

 

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